Salesforce Implementation Specialist
3 weeks ago
Job Title: Salesforce Implementation Specialist
Company Overview:
Safe Streets USA LLC is a dynamic organization seeking a highly skilled Salesforce Implementation Specialist to join our team.
Estimated Salary:$80,000 - $110,000 per annum
Job Description:
We are looking for an experienced professional to manage and enhance our Salesforce platform. The ideal candidate will have a deep understanding of Salesforce administration, customization, and integration, as well as excellent problem-solving and communication skills.
Key Responsibilities:
- Salesforce Administration:
- Manage all aspects of Salesforce configuration, including user setup, roles, profiles, permissions, rules, workflows, and custom objects.
- Customization and Development:
- Customize Salesforce to fit business needs, including creating custom fields, objects, formulas, validation rules, and flows.
- Data Management:
- Ensure data integrity through regular data quality checks, de-duplication, and data loading using tools like Data Loader.
- User Support:
- Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption.
- Integration:
- Work with development teams to integrate Salesforce with other systems and third-party applications, ensuring seamless data flow and process automation.
- Reporting and Dashboards:
- Develop and maintain custom reports and dashboards to provide actionable insights to stakeholders.
- Security:
- Implement and manage Salesforce security policies, including data encryption, field-level security, and sharing rules.
- Release Management:
- Plan and execute Salesforce releases, ensuring minimal disruption to business operations. This includes sandbox management, change sets, and version control.
- Best Practices:
- Stay up-to-date with Salesforce best practices, new features, and functionality, and recommend improvements to existing processes and systems.
- Field Service Lightning (FSL):
- Utilize FSL to manage and optimize field service operations, including scheduling, dispatching, and tracking of field service activities.
- Billing Processes:
- Support and manage billing operations within Salesforce, ensuring accurate and efficient invoicing, payments, and financial reporting.
- Marketing Cloud:
- Leverage Marketing Cloud to create and manage marketing campaigns, automations, and customer journeys.
- Service Cloud:
- Utilize Service Cloud to enhance customer support processes, case management, and service automation.
- Sales Cloud:
- Implement and manage Sales Cloud features to support sales processes, lead management, and forecasting.
Requirements:
- Experience:
- Minimum 1-5 years of experience as a Salesforce Administrator.
- Proven experience with Salesforce customization, data management, and integration.
- Experience with Salesforce Field Service Lightning (FSL), Billing, Marketing Cloud, Service Cloud, and Sales Cloud is a significant plus.
- Certifications:
- Salesforce Administrator certification required; Advanced Administrator and other relevant Salesforce certifications are a plus.
- Technical Skills:
- Proficiency in Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience.
- Strong understanding of Salesforce security model, including roles, profiles, and sharing rules.
- Experience with Salesforce data tools (Data Loader, Workbench).
- Knowledge of Salesforce integration tools and APIs (e.g., REST, SOAP).
- Familiarity with Apex, Visualforce, Lightning Components, and Flow.
- Analytical Skills:
- Ability to analyze complex business requirements and translate them into effective Salesforce solutions.
- Communication Skills:
- Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
- Problem-Solving Skills:
- Strong troubleshooting skills and the ability to think critically to solve complex issues.
- Project Management:
- Experience in managing Salesforce projects, including requirements gathering, planning, execution, and post-implementation support.
- Team Player:
- Ability to work collaboratively within a team and contribute to a positive team culture.
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