Salesforce Implementation Specialist

3 weeks ago


Lehi, Utah, United States Safe Streets USA LLC Full time

Job Title: Salesforce Implementation Specialist

Company Overview:

Safe Streets USA LLC is a dynamic organization seeking a highly skilled Salesforce Implementation Specialist to join our team.

Estimated Salary:$80,000 - $110,000 per annum

Job Description:

We are looking for an experienced professional to manage and enhance our Salesforce platform. The ideal candidate will have a deep understanding of Salesforce administration, customization, and integration, as well as excellent problem-solving and communication skills.

Key Responsibilities:

  • Salesforce Administration:
  • Manage all aspects of Salesforce configuration, including user setup, roles, profiles, permissions, rules, workflows, and custom objects.
  • Customization and Development:
  • Customize Salesforce to fit business needs, including creating custom fields, objects, formulas, validation rules, and flows.
  • Data Management:
  • Ensure data integrity through regular data quality checks, de-duplication, and data loading using tools like Data Loader.
  • User Support:
  • Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption.
  • Integration:
  • Work with development teams to integrate Salesforce with other systems and third-party applications, ensuring seamless data flow and process automation.
  • Reporting and Dashboards:
  • Develop and maintain custom reports and dashboards to provide actionable insights to stakeholders.
  • Security:
  • Implement and manage Salesforce security policies, including data encryption, field-level security, and sharing rules.
  • Release Management:
  • Plan and execute Salesforce releases, ensuring minimal disruption to business operations. This includes sandbox management, change sets, and version control.
  • Best Practices:
  • Stay up-to-date with Salesforce best practices, new features, and functionality, and recommend improvements to existing processes and systems.
  • Field Service Lightning (FSL):
  • Utilize FSL to manage and optimize field service operations, including scheduling, dispatching, and tracking of field service activities.
  • Billing Processes:
  • Support and manage billing operations within Salesforce, ensuring accurate and efficient invoicing, payments, and financial reporting.
  • Marketing Cloud:
  • Leverage Marketing Cloud to create and manage marketing campaigns, automations, and customer journeys.
  • Service Cloud:
  • Utilize Service Cloud to enhance customer support processes, case management, and service automation.
  • Sales Cloud:
  • Implement and manage Sales Cloud features to support sales processes, lead management, and forecasting.

Requirements:

  • Experience:
  • Minimum 1-5 years of experience as a Salesforce Administrator.
  • Proven experience with Salesforce customization, data management, and integration.
  • Experience with Salesforce Field Service Lightning (FSL), Billing, Marketing Cloud, Service Cloud, and Sales Cloud is a significant plus.
  • Certifications:
  • Salesforce Administrator certification required; Advanced Administrator and other relevant Salesforce certifications are a plus.
  • Technical Skills:
  • Proficiency in Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience.
  • Strong understanding of Salesforce security model, including roles, profiles, and sharing rules.
  • Experience with Salesforce data tools (Data Loader, Workbench).
  • Knowledge of Salesforce integration tools and APIs (e.g., REST, SOAP).
  • Familiarity with Apex, Visualforce, Lightning Components, and Flow.
  • Analytical Skills:
  • Ability to analyze complex business requirements and translate them into effective Salesforce solutions.
  • Communication Skills:
  • Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
  • Problem-Solving Skills:
  • Strong troubleshooting skills and the ability to think critically to solve complex issues.
  • Project Management:
  • Experience in managing Salesforce projects, including requirements gathering, planning, execution, and post-implementation support.
  • Team Player:
  • Ability to work collaboratively within a team and contribute to a positive team culture.


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