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Front Desk Representative

2 months ago

Portland, Maine, United States Crestline Hotels & Resorts Full time

Job Summary

The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Assist guests with check-in and check-out, including processing room assignments and handling any issues that may arise.
  • Answer and respond to guest inquiries in a timely and professional manner.
  • Process all guest requests, including room service, amenities, and special requests.
  • Manage the front desk operations, including handling cash and credit transactions, and maintaining accurate records.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software systems.

Why Work for Crestline Hotels & Resorts?

Crestline Hotels & Resorts is a leading hospitality company that values its employees and provides opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and dynamic work environment.