Shift Lead
4 weeks ago
As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment. You will also be responsible for providing excellent customer service, resolving customer issues, and modeling and delivering a distinctive and delightful customer experience.
Key Responsibilities:
• Engage with customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Assist with and coach other team members to work with warehouse and vendor ordering processes.
• Responsible for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Requirements:
• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
• Prefer the knowledge of store inventory control.
• Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.
Walgreens is an Equal Opportunity Employer:
We will consider employment of qualified applicants with arrest and conviction records. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.
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