Security Operations Center Analyst

2 weeks ago

Boston, Massachusetts, United States Allied Universal Full time
Job Title: Security Operations Center Analyst

Join Allied Universal, a leading security and facility services company, as a Security Operations Center Analyst. In this role, you will be responsible for delivering operations within the Global Security Operations Center (GSOC) and Regional Security Operations Center (RSOC).

Key Responsibilities:
  • Provide customer service to clients by carrying out safety and security procedures, site-specific policies, and emergency response activities.
  • Respond to incidents and critical situations in a calm, problem-solving manner.
  • Conduct regular and random patrols around the business and perimeter, working in various environments and conditions.
  • Monitor operational network video cameras and operate all SOC technologies, including network video, access control, and more.
  • Coordinate direct action and responses to incidents and alarm activation.
  • Compile reports for the SOC Shift Manager to share with GPS management on a daily, weekly, and monthly basis.
  • Take telephone enquiries and maintain accurate logs of events.
  • Actively monitor and respond to critical systems alarms, such as physical security systems alarms and fire panels.
  • Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs.
  • Serve as an initial point of contact in emergency situations affecting employee health and safety.
  • Communicate effectively and appropriately with internal and external responders during critical incidents.
  • Foster cross-organizational relationships to encourage risk information sharing across the business.
  • Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.
  • Monitor multiple screens, systems, and events simultaneously, with the ability to shift priorities as needed.
Requirements:
  • Minimum of two years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.
  • Experience in basic security analysis, problem-solving, handling preliminary inquiries, incident assessment, and triaging reports.
  • High proficiency in using IT applications, data entry, and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy.
  • Basic knowledge of technical elements associated with security systems, such as IP networks, servers, LAN/WAN.
  • Basic working knowledge of data protection policies, such as GDPR, and the need to keep sensitive information secure.
  • Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient, and timely manner with minimal supervision.
  • Evidence of continuous professional development (CPD).
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Current state driver's license, clean driving record, minimum level of insurance as required by Company policy, and ability to safely operate a vehicle.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required.
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent, or 5 years of verifiable experience.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Perks and Benefits:
  • Health insurance and 401k plans for full-time positions.
  • Schedules that fit with your personal life goals.
  • Ongoing paid training programs and career growth opportunities.
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more...

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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