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Customer Service Representative

3 weeks ago

Glendale, Arizona, United States Sam's Club Full time

**Job Overview**

At Sam's Club, we're looking for dedicated individuals to join our team as Member Assistants - Cart Attendants. As a key member of our sales floor team, you'll play a crucial role in delivering exceptional customer service and ensuring a positive shopping experience for our members.

**Key Responsibilities:**

  • Ensuring club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintaining safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

**Working at Sam's Club**

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Some of our benefits include:

  • Health benefits: medical, vision, and dental coverage
  • Financial benefits: 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting

**Why Work at Sam's Club?**

As a Member Assistant - Cart Attendant, you'll have the opportunity to develop your skills in customer service, problem-solving, and teamwork. You'll also be part of a dynamic and supportive team that's passionate about delivering exceptional service to our members.

**Salary Range:** $16.00-$23.00 per hour. Additional compensation may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

**Required Qualifications:** Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.