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Unified Communications Consulting Engineer, Principal
2 months ago
About the Role:
We are seeking a highly skilled Unified Communications Consulting Engineer, Principal to join our team at Jacobs. As a key member of our team, you will be responsible for providing technical expertise in Unified Communications (UC) and collaboration technologies.
Key Responsibilities:
- Design, implement, and optimize UC solutions in collaboration with cross-functional teams.
- Assess client needs and recommend architecture improvements to ensure seamless communication across domains.
- Specialize in UC technologies such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex.
- Supervise UC Engineers in Operations and Maintenance, Innovation, and special projects.
- Assist in day-to-day operations, troubleshoot issues, and maintain UC systems.
- Work together to deliver reliable and efficient communication services.
- Assist and advise UCEs, network engineers, and cyber security experts on voice and video communications solutions.
- Advises on projects related to UC, video conferencing, instant messaging, and presence.
- Ensure that communication tools are integrated seamlessly and meet security requirements.
- Expert in Unified communications, Collaboration design, Edge services, Endpoints and user management, Configuration, Troubleshooting, and Integration.
- Focus on designing and optimizing network infrastructure across different security domains.
- Address challenges related to data flow, security policies, and interoperability.
Requirements:
- Cisco Certified Internet Expert (CCIE) Collaboration certificate
- DoD 8570 IAT Level II Certification: Security+ CE certification or equivalent Windows 10 certification - MCSA or Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA)
Clearance Requirements:
- Must have active Top-Secret clearance with SCI or SCI eligibility
Minimum Years of Experience:
- 15 years of Experience
Preferred Qualifications:
- Deep understanding of Cisco Unified Communications Manager (CUCM)
- Proficiency in Cisco Unified Contact Center Express (UCCX) or Enterprise (UCCE)
- CCNP Collaboration
- Strong understanding of networking fundamentals, including LAN/WAN, QoS, and MPLS
- Experience with Cisco routers, switches, and firewalls, particularly in relation to voice and video integration
- Experience with voice gateways, SIP trunks, and ISDN circuits
- Expertise in call control protocols (SIP, SCCP, H.323)
- Ability to explain technical concepts to non-technical stakeholders
