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Call Center Supervisor Position

3 weeks ago

Tampa, Florida, United States Leading Edge Administrators Full time
Duties and Responsibilities
  • Lead a team of CSRs and provide guidance on customer interactions, email management, and performance metrics.
  • Analyze and report call center data to identify trends, optimize staffing levels, and improve overall performance.
  • Develop and disseminate documentation to ensure consistency and compliance with departmental procedures.
  • Conduct regular feedback sessions to review performance, provide coaching, and address concerns.
  • Participate in hiring, training, and onboarding of new team members.
  • Foster a positive work environment through recognition programs, positive communication, and feedback.
  • Escalate complex issues and guide representatives through challenging situations.