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Patient Access Representative
2 months ago
We are seeking a skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a key member of our patient access team, you will be responsible for greeting patients and visitors in a prompt, courteous, and respectful manner.
Key Responsibilities- Implement the Medical Center's scheduling, pre-registration, pre-certification, referral procurement, and insurance verification policies and procedures.
- Provide exceptional customer service to patients and visitors, responding to their needs and concerns in a timely and professional manner.
- Work collaboratively with other departments to ensure seamless patient flow and efficient use of resources.
- Maintain accurate and up-to-date records of patient information, including demographic data and insurance details.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
