Member Service Representative, Lowell, Part-Time, Onsite

3 days ago


Lowell, Massachusetts, United States DCU Inc. Full time
Job Summary

We are seeking a highly skilled Member Service Representative to join our team at our Lowell branch. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.

Key Responsibilities
  • Build strong relationships with members to understand their financial needs and provide personalized service.
  • Identify opportunities to educate and cross-sell DCU products and services, and make qualified referrals to achieve assigned sales goals.
  • Process loan requests, verify documents, and conduct loan closings in accordance with established guidelines.
  • Accurately process teller transactions, assist with end-of-day balancing, and perform other job-related duties as assigned.
  • Conduct audits of membership applications, account maintenance forms, and completed loan files to ensure compliance with DCU policies and procedures.
Requirements
  • High School diploma or equivalent.
  • 1-3 years of related experience.
  • Excellent verbal communication skills.
  • Technical skills, including proficiency in Word, Excel, and Email.
  • Bilingual skills a plus.
About DCU

DCU is the largest credit union headquartered in New England, serving over one million members in all 50 states. We strive to create a great work environment with an excellent work-life balance and a community that cares. We are an equal-opportunity employer and value diversity, inclusion, and equity at our company.



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