Residential Operations Director

2 days ago


New York, New York, United States FirstService Residential Full time

We are seeking a highly skilled Residential Operations Director to join our team at FirstService Residential. As a leader in the industry, you will be responsible for managing the day-to-day operations of our luxury rental properties, including staff supervision, financial management, and resident relations.

The successful candidate will have a strong background in luxury residential rental property management, with a minimum of 7 years of experience. A Bachelor's degree is required, and a NYS Sales license must be obtained within 120 days of hire. Industry certifications such as CPM, RPA, or ARM are highly desirable.

Our compensation package includes a salary range of $160,000 - $180,000 per year, as well as comprehensive benefits, including medical, dental, vision, life insurance, short-term disability, legal, and identity theft protection. Paid time off, holidays, and a 401(k) plan with company match are also offered.

The Key Responsibilities of this role include:

  • Managing the day-to-day operations of luxury rental properties
  • Staff supervision and development
  • Financial management, including budgeting and forecasting
  • Resident relations, including customer service and conflict resolution


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