Customer Success Specialist

7 days ago


Bloomingdale, Illinois, United States Korpack Full time
About Korpack

Korpack is a leading packaging solutions provider that is disrupting the industry with its innovative approach and commitment to excellence. We are seeking a highly organized and driven Customer Success Specialist to join our team and help us deliver exceptional support to our customer partners.

Job Summary

The Customer Success Specialist will be responsible for providing top-notch, professional customer service through timely communication and accurate order processing. This role requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Assist the Sales team in administering all sales and customer service-related operations, including quote follow-up, quoting, customer onboarding, customer relations, order entry, and timely resolution of customer inquiries.
  • Act as liaison between the customer and Korpack for all velocity issues and customer inquiries.
  • Interact with customers to ensure that all requirements are being met & coordinate and resolve issues regarding existing and new products.
  • Place Purchase Orders with vendor partners.
  • Margin and logistical decision-making to ensure PO accuracy while promoting cost-savings.
  • Track and coordinate POs to ensure timely deliveries to our customer partners.
  • Communicate with all co-workers, customers, partners, suppliers, and others in a courteous and professional manner.
  • Administer daily sales support processes and procedures (i.e. answer all calls, sales order entry, customer onboarding, quoting, quote follow-up, customer creation, and other special projects as needed).
Requirements
  • High School Diploma and/or BS in Marketing, Business, or Communications.
  • At least 2 years of related experience.
  • Proficiency with similar software programs used in this job (Microsoft Office, Acumatica).
What We Offer
  • Aggressive compensation.
  • 401K with company match.
  • Generous PTO.
  • Profit Sharing.
  • Bonus & Aggressive Commission Plans & Annual Reviews.
  • Monthly team building activities and events.


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