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Retail Customer Experience Team Lead

2 months ago

Amherst, Massachusetts, United States T.J. Maxx Full time
Customer Experience Coordinator Job Description

T.J. Maxx is seeking a Customer Experience Coordinator to promote an excellent customer experience and oversee a team of Associates at the front of store.

Key Responsibilities:
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs
  • Address customer concerns and issues promptly
  • Coordinate breaks for all Associates
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience in customer service or a related field

T.J. Maxx is an equal opportunity employer and welcomes applications from diverse candidates.