Veterinary Client Service Representative
4 weeks ago
We are seeking a compassionate and detail-oriented Client Service Representative to join our team at MedVet. As a key member of our clinical team, you will be the first point of contact for our clients, providing exceptional service and ensuring a smooth experience throughout their visit.
Key Responsibilities:
- Greet and check-in clients in a professional and welcoming manner
- Answer telephones and transfer calls efficiently
- Escort clients and their pets to exam rooms with care and attention to detail
- Manage medical records, charts, reports, and correspondence with accuracy and confidentiality
- Discuss payment options and process payments with professionalism and empathy
- Maintain a clean and organized lobby, reflecting the high standards of MedVet
Requirements:
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated, and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and ability to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter- and intra-departmentally
- General computer competency, including Microsoft Word and Excel
- Previous experience in a veterinary setting is preferred
Perks and Benefits:
- Strong career growth and personal development opportunities
- Comprehensive health benefits
- Vision and dental benefits
- HSA, FSA, and independent care spending
- 401(k) with employer match
- Paid time off (PTO)
- Shift differentials and on-call pay
- Uniform allowance
- Employee pet discounts and pet insurance
- Elective short-term disability, life, and accident insurance, and company-paid long-term disability
- Continuing education opportunities and assistance program
MedVet is an equal opportunity employer and a drug-free organization. Employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters.
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