Veterinary Client Service Representative

4 weeks ago


Salt Lake, Utah, United States MedVet Full time

We are seeking a compassionate and detail-oriented Client Service Representative to join our team at MedVet. As a key member of our clinical team, you will be the first point of contact for our clients, providing exceptional service and ensuring a smooth experience throughout their visit.

Key Responsibilities:

  • Greet and check-in clients in a professional and welcoming manner
  • Answer telephones and transfer calls efficiently
  • Escort clients and their pets to exam rooms with care and attention to detail
  • Manage medical records, charts, reports, and correspondence with accuracy and confidentiality
  • Discuss payment options and process payments with professionalism and empathy
  • Maintain a clean and organized lobby, reflecting the high standards of MedVet

Requirements:

  • Ability to remain composed in stressful and emotional situations
  • Excellent verbal and written communication skills
  • Excellent client service skills and phone etiquette
  • Attention to detail, self-motivated, and the ability to work successfully as part of a team and autonomously
  • Sense of urgency within a fast-paced environment
  • Some flexibility with work hours and ability to work additional hours when necessary
  • Critical thinking skills and ability to anticipate needs inter- and intra-departmentally
  • General computer competency, including Microsoft Word and Excel
  • Previous experience in a veterinary setting is preferred

Perks and Benefits:

  • Strong career growth and personal development opportunities
  • Comprehensive health benefits
  • Vision and dental benefits
  • HSA, FSA, and independent care spending
  • 401(k) with employer match
  • Paid time off (PTO)
  • Shift differentials and on-call pay
  • Uniform allowance
  • Employee pet discounts and pet insurance
  • Elective short-term disability, life, and accident insurance, and company-paid long-term disability
  • Continuing education opportunities and assistance program

MedVet is an equal opportunity employer and a drug-free organization. Employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters.


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