Machine Tool Service Manager

3 days ago


Rockford, Illinois, United States Ingersoll Machine Tools Inc Full time
Ingersoll Machine Tools Inc Overview

A global leader in developing advanced machine tools for various industries. Our machines are used in aerospace, transportation, energy, and other heavy industries.

Service Manager Job Description
  • Lead Customer Support Team: Lead our customer support team and drive operational excellence.
  • Technical Expertise: Knowledge of CNC Milling Machines and their components.
  • Communication Skills: Excellent communication skills to interact with customers and internal stakeholders.
Key Responsibilities
  • Provide technical support to customers via phone and email.
  • Create and send estimated quotes to customers.
  • Manage incoming purchase orders and invoicing processes.
  • Address customer inquiries regarding machine issues and collaborate with engineering teams.
Requirements and Qualifications
  • Demonstrated experience in machine tool builds or service.
  • Familiarity with production machinery, processes, and standards.
Benefits Package
  • Vacation/Personal time
  • Health/Dental/Vision insurance
  • 401(k)
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Long and Short-Term Disability
  • Life insurance
  • Tuition Reimbursement Program
Compensation Information

The estimated salary range is $120,000 - $180,000 per year.



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