Machine Tool Service Specialist

2 days ago


Rockford, Illinois, United States Ingersoll Machine Tools Inc Full time

Job Description:

We are seeking a highly motivated Service Manager to join our team at Ingersoll Machine Tools, Inc. As a key member of our customer support operation, you will play a crucial role in ensuring management is informed about progress and any machine or customer issues.

About You:

The ideal candidate will have strong leadership skills and be able to drive service sales and profitability. You will possess excellent critical thinking, problem-solving, communication, and presentation skills, and be willing to travel worldwide as required.

Key Responsibilities:

  • Managing the IMTI customer support operation
  • Collaborating with Mechanical, Fluids, and Controls Engineering teams to resolve issues
  • Providing customers with technical data and procedural solutions
  • Managing the Spare Parts Department

Qualifications:

  • Knowledge of CNC Milling Machines and their components
  • Demonstrated experience in machine tool builds or service
  • Familiarity with production machinery, processes, and standards
  • Strong leadership skills with the ability to drive service sales and profitability

Compensation Package: $90,000 - $110,000 per year, including benefits and bonuses

EEO Statement: Ingersoll Machine Tools, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.



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