IT Service Management Developer for Academic Healthcare

6 days ago

Washington, Washington, D.C., United States University of Maryland Medical System Full time

Company Overview:

The University of Maryland Medical System (UMMS) is a leading academic private health system, dedicated to delivering high-quality care and putting innovation into practice at the bedside.

Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland.

Job Description:

We are seeking an IT Service Management Developer to work with our team of healthcare professionals to develop and implement technical solutions on the ITSM platform for UMMS.

The successful candidate will be responsible for providing administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the organization using the designated UMMS ITSM platform.

Principal Responsibilities and Tasks:

  • Work with department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization's business/mission goals and objectives.
  • Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
  • Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary.
  • Coordinate application and platform upgrades, including robust and complete test models.
  • Troubleshoot and resolve problems; Orchestrate and automate tasks.
  • Design and develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge and ITOM using configuration and custom JavaScript.
  • Coach and train co-workers, and maintain working relationship to coordinate development and maintenance of the ITSM system.
  • Lead discovery sessions and process definitions with stakeholders and developers.
  • Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends.

Qualifications:

To be considered for this role, applicants must possess:

  • A High School Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
  • 5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer).
  • 3+ years of RESTful or SOAP web services.
  • 3+ years of experience with HTML and JavaScript.
  • 3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
  • ServiceNow Certified Systems Administrator (CSA)

Salary:

The estimated annual salary for this position is $68,419 - $71,401.

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