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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Home Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling cash transactions, and operating banking equipment.
Key Responsibilities- Process customer transactions, including loan payments, deposits, withdrawals, and cash checks.
- Reconcile cash drawers daily and accurately process savings bonds for redemption.
- Operate technically advanced banking equipment, such as cash recyclers and coin counters.
- Provide digital solutions to customers and effectively communicate with them via email and phone.
- Complete CRM training and use it to assist customers.
- Understand and operate the NuPoint Core System, Aurora, and other banking software.
- Assist in balancing the vault daily and complete weekly WI-FI checks.
- Participate in BSA training and annually attend Robbery/Security training.
- High School Degree or related experience.
- Strong communication, customer service, and interpersonal skills.
- Proficient with PC-based teller software or willingness to learn.
- Ability to operate email and navigate the S drive.
The work environment is moderate, with standard office lighting and occasional noise from business operations. The ability to sit at a computer terminal for extended periods is required.