Customer Service Representative
6 days ago
About the Role:
We are seeking a skilled Customer Service Advisor to join our team at Valvoline. As a Customer Service Advisor, you will be the first and last point of contact for our customers, creating lasting impressions and building loyal relationships through exceptional service and product knowledge.
Key Responsibilities:
- Provide top-notch customer service, addressing customer inquiries and concerns in a professional and courteous manner.
- Utilize product knowledge and services to present oil change options and additional services to customers.
- Develop and maintain a deep understanding of Valvoline products and services, staying up-to-date on new offerings and promotions.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
What We Offer:
- Competitive hourly rate of $18.00
- Paid on-the-job training with opportunities for advancement
- Flexible scheduling with no late evenings or holidays
- Paid time off (PTO) and holiday pay
- Company-provided uniforms and tools
- Tuition and certification assistance
- Access to a free online university
- Medical and prescription drug coverage with Health Savings Account contributions
- Dental, vision, and 401(k) retirement savings plans with 100% match up to 5%
- Opportunities for career advancement and professional growth
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic computer skills and proficiency in Microsoft Office
- Ability to lift up to 50 pounds and stand for extended periods
- English fluency in reading, writing, and speaking
Valvoline is an Equal Opportunity Employer:
We welcome applicants from diverse backgrounds and experiences. Reasonable accommodations will be provided to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.
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