Client Access Representative

2 weeks ago


Hannibal, Missouri, United States Burrell Behavioral Health Full time
Job Title: Client Access Representative

Job Summary:

We are seeking a Client Access Representative to join our team at Burrell Behavioral Health in Hannibal, Missouri. As a Client Access Representative, you will be responsible for providing exceptional customer service to clients and families, ensuring a positive experience in our clinician office practices.

Key Responsibilities:

* Greet clients, verify personal information, insurance, and payment details
* Schedule clinicians' appointments and confirm client benefits and eligibility
* Manage appointment changes, cancellations, and no-shows according to established process
* Work with clients, families, and staff to resolve any problems during the visit
* Request, prepare, and ensure the completeness of client health records
* Collect payments, provide receipts, and ensure transactions are accurately recorded
* Verify and coordinate client referrals
* Manage the electronic medical records system effectively
* Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services
* Maintain the general appearance of the reception area, ensuring it is welcoming for clients

Education and/or Experience Qualifications:

* High school diploma or GED required
* Previous customer service experience preferred

Additional Qualifications:

* Excellent oral, written, and interpersonal communication skills
* Strong customer service orientation
* Ability to multitask while maintaining a team player mentality
* Excellent organization and typing skills
* Reliable transportation to the assigned area

Benefits:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment

If you are passionate about providing exceptional customer service and making a positive impact in the lives of clients and families, we encourage you to apply for this Client Access Representative position at Burrell Behavioral Health in Hannibal, Missouri.
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