Field Services Technician

1 day ago

Columbus, Ohio, United States TEKsystems co Allegis Group Full time
Job Title: Field Services Technician

We are seeking a highly skilled Field Services Technician to join our team. As a Field Services Technician, you will be responsible for providing end-user support to a large healthcare provider. You will be maintaining all hardware and software onsite as well as personal devices.

Key Responsibilities:
  • Provide tier II support for IS-related issues by responding to requests or incidents.
  • Gather needed information from users to assist in the timely resolution of requests.
  • Identify situations requiring urgent attention and prioritize accordingly.
  • Provide accurate and timely logging and resolution of issues in the Service Management system.
  • Take ownership of user issues and communicate progress in a timely manner.
Requirements:
  • Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop, and server hardware.
  • Clear, confident, and calming voice tone when interacting with users.
  • Ability to think and act quickly.
  • Detail-oriented and thorough follow-up.
  • Expertise in conflict resolution and emotional intelligence.
  • Ability to manage relationships, conflict, and communication with a high level of proficiency.
Preferred Skills:
  • Installs, Desktop, deployments, Desktop, Windows 10, Troubleshooting, Customer service, healthcare industry, active directory, ServiceNow
Eligibility Requirements:
  • Enterprise IT Experience (6+ months professional IT experience)
  • Customer service skills (relatable, reassuring, empathetic, strong communication skills, great listener, asks great questions)

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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