Customer Service Lead
3 weeks ago
We are seeking a highly motivated and experienced Customer Service Lead to join our team at Fleet Farm. This is an exciting opportunity for someone who enjoys serving customers, mentoring others, and impacting processes to ensure customers receive the best possible service.
The ideal candidate will have a positive attitude, love interacting with people, and be comfortable communicating and conducting training.
Responsibilities:
• Oversee Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.
• Set, lead, and coach Best in Class expectations for customer service through coaching and modeling.
• Conduct daily cashier observations to ensure consistency and efficiency of customer service processes.
• Manage the customer service desk and cash office operation.
• Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store orders.
Requirements:
• High School Diploma or GED preferred.
• 2 years of retail management or supervisory experience preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Benefits:
• Competitive salary: $45,000 - $60,000 per year.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
About Us:
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law.
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