Facilities Maintenance Attendant
2 weeks ago
Innisfree Hotels is dedicated to creating an inclusive environment where every employee is valued and their contributions are recognized.
As a Public Area Attendant, you will play a crucial role in ensuring that all communal spaces, including lobbies, restrooms, meeting rooms, and other public facilities, are maintained in pristine condition.
Your responsibilities will include promoting a welcoming atmosphere for guests while adhering to established cleanliness standards across all public areas. You will also be expected to address guest inquiries and resolve any issues that may arise.
Key Responsibilities:- Engage with guests and colleagues in a friendly, service-oriented manner, maintaining a positive attitude.
- Foster a supportive work environment by effectively managing conflicts and challenges.
- Adhere to attendance requirements based on the scheduling needs of the property.
- Uphold high standards of personal grooming and appearance, including wearing the designated uniform and name tag.
- Ensure cleanliness and order in all public areas, including lobbies, meeting rooms, restrooms, hallways, and recreational facilities.
- Perform daily cleaning tasks such as sweeping, mopping, vacuuming, and polishing surfaces.
- Conduct routine inspections of floors and elevator landings to maintain cleanliness.
- Assist guests in public areas as needed.
- Promptly address and resolve guest complaints to ensure satisfaction.
- Demonstrate initiative by anticipating the needs of guests and team members.
- Maintain knowledge of hotel amenities, operational hours, and services.
- Comply with all company policies and procedures.
- Maintain a safe and clean work environment, reporting any safety concerns to management.
- Carry out additional tasks as assigned by management.
- High school diploma or equivalent required.
- At least one year of experience in housekeeping within the hospitality sector preferred.
- Ability to understand and follow various instructions in written, oral, or scheduled formats.
- Proficient in reading, writing, and speaking English to effectively communicate with guests and team members.
- Capable of performing basic mathematical calculations.
- Strong attention to detail is essential.
- Ability to manage multiple tasks simultaneously.
- Team-oriented mindset.
- Ability to work independently with minimal supervision.
At Innisfree Hotels, we believe in investing in our employees' growth and development. Join us in our commitment to excellence and be part of a dynamic team that values responsibility and a positive culture.
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