Room Service Ambassador

6 days ago

Council Bluffs, Iowa, United States Methodist Health System Full time
Job Summary

At Methodist Health System, we are seeking a highly skilled and customer-focused Room Service Ambassador to join our team. As a key member of our food service team, you will be responsible for delivering exceptional patient care by preparing and delivering patient and guest trays to patient rooms.

Responsibilities
  • Prepare assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area.
  • Maintain adequate levels of food and supplies for appropriate service by ensuring par levels in food service areas and nourishment centers are met and maintained.
  • Assemble and deliver patient food trays to patient rooms by following Room Service guidelines to ensure all orders are accurate and delivered in a timely manner.
  • Assist with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
  • Interact and help support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner.
  • Assist patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
  • Retrieve Room Service tray carts from designated areas and assist with the cleaning of Room Service trays to ensure continuity of service.
  • Follow proper food handling procedures and comply with quality performance standards to ensure a safe and sanitary environment.
Requirements
  • High School diploma or General Educational Development (G.E.D.) preferred.
  • 6 months food service experience preferred, preferably in a hospitality industry, with strong emphasis in customer service.
  • Food Handler's Certificate preferred.
  • Knowledge of food production and delivery process preferred.
  • Knowledge of computers preferred.
  • Basic math skills required.
  • Strong verbal communication skills for positive interaction with staff and customers required.
  • Strong customer service skills required, including face-to-face and telephone, required.
  • Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.
About Methodist Health System

Nebraska Methodist Health System is a comprehensive healthcare system that provides a wide range of services to our communities. We are committed to delivering exceptional patient care and improving the health and well-being of our patients and their families. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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