Lead Retail Operations Manager

4 days ago


Phoenix, Arizona, United States The Salvation Army Thrift Store Phoenix Full time

At The Salvation Army Thrift Store Phoenix, we are seeking a highly skilled and experienced Lead Retail Operations Manager to join our team. As a key member of our management staff, you will play a crucial role in ensuring the success of our store.

About Us

We are a dynamic and growing organization dedicated to providing support and services to those in need. Our thrift stores play a vital role in funding our programs and services, and we rely on talented individuals like you to help us achieve our mission.

Job Summary

The Lead Retail Operations Manager will be responsible for overseeing the day-to-day operations of our store, including managing staff, maintaining inventory levels, and ensuring exceptional customer service. You will work closely with our Store Manager to develop and implement strategies to drive sales growth and improve operational efficiency.

Responsibilities
  • Manage and coordinate the activities of retail staff, including scheduling, training, and performance evaluations.
  • Maintain accurate records of inventory levels, sales data, and employee hours worked.
  • Develop and implement visual merchandising plans to maximize sales and drive customer engagement.
  • Collaborate with the Store Manager to create and execute marketing strategies to attract new customers and retain existing ones.
  • Ensure that all store policies and procedures are followed, including health and safety protocols.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of retail management experience, preferably in a fast-paced environment.
  • Proven track record of driving sales growth and improving operational efficiency.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Ability to work a flexible schedule, including evenings and weekends.
Compensation

Estimated annual salary: $45,000 - $60,000, depending on experience.



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