Retail Operations Manager

5 days ago


Phoenix, Arizona, United States Goodwill of Central & Northern Arizona Full time
Company Overview

Goodwill of Central & Northern Arizona is a dynamic organization that has been named a Best Place to Work by the Phoenix Business Journal. Our mission is to put people to work, and we're committed to making a positive impact in our community.

Job Summary

We are seeking an experienced Retail Store Associate to join our team as a Assistant Store Manager. This is a unique opportunity to lead the daily operations of a retail store, working closely with customers, donors, and employees to drive sales and achieve business goals. As a member of our leadership team, you will play a critical role in promoting our Goodwill brand and values.

About the Role

This is a full-time position responsible for leading the day-to-day operations of the sales floor, including customer service, sales transactions, and inventory management. The ideal candidate will have prior retail management experience, excellent communication skills, and a strong ability to motivate and develop high-performing teams. You will be expected to work collaboratively with colleagues to achieve business objectives, while maintaining a clean, well-organized store environment that reflects our Goodwill brand standards.

Key Responsibilities

- Develops and executes retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
- Ensures payroll costs and operating costs are managed to budget
- Ensures Team Members deliver excellent customer service to donors and customers
- Works to de-escalate customer situations while finding an appropriate solution
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Partners with community businesses and organizations to promote Goodwill mission
- Serves as a Goodwill ambassador to the community
- Leads the day-to-day operations of the sales floor
- Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities
- Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
- Processes complex sales transactions, including customer returns
- Ensures that Team Members are operating per company standards and procedures

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, 401(k), life insurance, and paid time off. Additionally, you will have access to ongoing training and development opportunities to support your growth and success within our organization.

Salary Information

The estimated salary for this role is $45,000 annually, based on national averages for similar positions in the industry.
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