Restaurant Operations Manager
16 hours ago
The Shift Leader plays a vital role in supporting the store management team's daily operations at Krystal Restaurant. This includes ensuring compliance with company standards in all areas of operations, such as product preparation and delivery, customer service, facilities maintenance, and financial accountability.
Customer Focus
The Shift Leader drives a customer-focused culture by resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
Sales and Profit
They partner with the management team to ensure that restaurant-level plans and marketing initiatives are in place and being implemented. Additionally, they execute cash/security, inventory, labor, and food control procedures during their shift and take appropriate actions to identify and close gaps.
Education and Experience Requirements
The ideal candidate must be at least 18 years old, have a high school diploma or GED, and possess one or more years of restaurant management experience. Proficiency in Microsoft Office software applications is also required.
Knowledge, Skills, and Abilities
The Shift Leader should possess customer-focused skills, initiative, action-oriented behavior, and teamwork abilities. They should be able to work a flexible schedule, including days, nights, overnight, and weekends, and may be required to travel to other locations as business dictates.
About Krystal Restaurant
Krystal Restaurant has been serving guests since 1932. We are a franchisee of the longest tenured franchisee in the Krystal system, operating 44 Krystal's in Alabama, Florida, Georgia, Kentucky, South Carolina, and Tennessee. Our goal is customer satisfaction and employee enjoyment.
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