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Restaurant Operations Manager

2 months ago

Iowa City, Iowa, United States Downtown Iowa City Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Downtown Iowa City. As a key member of our management team, you will be responsible for leading a high-performing team and delivering exceptional customer experiences.

Key Responsibilities
  • Partner with the General Manager to lead a high-performing team and drive business results
  • Run the restaurant with confidence, delivering fast and effective solutions to meet customer needs
  • Lead with integrity and live the culture of Downtown Iowa City every day
  • Assess team member performance, deliver actionable and timely feedback
  • Create an epic experience by welcoming guests with a smile and delivering world-class customer service
  • Build trust within your team, recognize a job well-done
  • Follow Downtown Iowa City's operational policy and procedures
  • Manage the restaurant to meet company standards in food quality, food safety, and cleanliness
  • Hire, train and manage restaurant team members and shift managers
  • Identify and foster talent in your team, develop high performers for promotions
  • Follow inventory control procedures and guidelines
  • Assist with scheduling, expense tracking, labor management, and local restaurant marketing
Requirements
  • Minimum of one year of management and/or leadership experience
  • Must be at least 18 years old
  • Sense of humor
  • Ability to effectively delegate responsibility
  • Conflict resolution skills required, as well as excellent verbal and written communication skills
  • Ability to work 45 hours per week within our operating hours (generally 11am-9pm), with flexibility to work variable shifts throughout the week (starting as early as 7am, and working until as late as 11pm)
  • Position may include walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing, pulling or moving objects up to 55 pounds
  • Certain other physical requirements may apply, as reasonably applicable in a standard kitchen/restaurant environment
COVID-19 Safety Measures

We are committed to ensuring the safety of our Team Members and Guests. Our safety measures include:

  • Symptom screenings before each shift
  • Enhanced cleaning and handwashing procedures
  • Plexiglass shields and social distancing between Team Members and Guests