Customer Service Representative
2 days ago
We're seeking a skilled Customer Service Representative to join our retail team at Scotchman. In this role, you'll play a critical part in creating memorable customer experiences, resolving issues efficiently, and driving sales through effective upselling and cross-selling techniques.
Key Responsibilities:
- Engage with customers, respond to their inquiries, and provide personalized recommendations to drive sales and satisfaction.
- Manage customer complaints and concerns in a professional and empathetic manner.
- Process transactions accurately and efficiently, using knowledge of products and services to upsell and cross-sell.
- Maintain a thorough understanding of store policies, procedures, and promotions to ensure seamless execution.
- Collaborate with colleagues to achieve sales goals, share best practices, and support each other in times of need.
Requirements:
- A minimum of 1 year of customer-facing experience in retail or a related field.
- Exceptional communication and problem-solving skills, with the ability to think critically and resolve conflicts effectively.
- Basic math skills and accuracy when handling cash and operating a cash register.
- Ability to work a variety of shifts, including weekends, holidays, and overnights.
- Demonstrated reliability, punctuality, and a strong work ethic.
Benefits:
- $18-$22 per hour based on experience.
- Competitive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional growth within the company.
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