Customer Service Representative Specialist

2 days ago


Kings Mountain, North Carolina, United States Waste Connections Full time
Job Summary: As a customer service representative at Waste Connections, you will be responsible for answering customer calls, processing orders, and interacting with customers to resolve issues. This role requires excellent communication skills, experience in customer-facing roles, and proficiency in Microsoft Office applications. The ideal candidate is bilingual in English and Spanish, with the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly.
  • Process new service requests, changes, and cancellations.
  • Accept payments from customers and update account information.


Requirements:
  • 2 years of customer service experience in a high-volume environment.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • Bilingual English/Spanish preferred.
  • Ability to sit for extended periods, type, and use a phone.


What We Offer:
  • $45,000 - $55,000 per year (salary range based on location).
  • 401(K) plan with company match.
  • Healthcare benefits.
  • Employee assistance program.
  • Perks and rewards.


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