Clinical Operations Assistant
2 days ago
Pennsylvania Medicine is dedicated to delivering exceptional patient care, conducting pioneering research, and educating future healthcare professionals. As a Clinical Operations Assistant, you will play a vital role in our team, collaborating with experienced clinicians, technical experts, and business professionals to provide seamless patient care.
We are seeking an ambitious Licensed Practical Nurse (LPN) to join our Clinical and Scheduling Operations team on a full-time basis. The successful candidate will be responsible for overseeing scheduling operations in Northern and Southern Chester County, Pennsylvania, working Monday to Friday from 8:00 am to 4:30 pm without weekends or holidays.
The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for delivering exceptional patient care. As a member of our team, you will have the opportunity to grow professionally, develop new skills, and contribute to our mission of improving patient outcomes.
Responsibilities:
- Coordinate scheduling operations for home care visits, ensuring seamless communication with patients, clinicians, and other stakeholders.
- Manage clinical concerns and symptoms, providing proactive telephonic support to patients and their families.
- Schedule patient appointments via phone, using established protocols and procedures to ensure efficient and effective care coordination.
- Collaborate with the clinical team, schedulers, and leadership to ensure high-quality patient care, including notification of scheduling delays and order changes.
- Maintain accurate and up-to-date records, including Penn Chart reports and regulatory documents.
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