PetIQ Veterinary Clinic Supervisor Position

2 days ago

West Chester, Pennsylvania, United States PetIQ Full time
Job Overview

PetIQ is seeking a highly skilled Mobility Operations Manager to join our team. This role is responsible for supervising veterinary clinics, ensuring accurate pet records, and collaborating with the leadership team. The ideal candidate will have previous experience in customer service and leadership roles.

Responsibilities

The Mobility Operations Manager will be responsible for:

• Collecting payment, dispensing medication, and reviewing discharge paperwork with pet parents

• Knowledgeable in safe restraint of pets for wellness procedures including vaccines, nail trims, and microchipping

• Working together with the office leadership team to coach, mentor, and inspire veterinary clinic assistants

• Actively participating in the development of veterinary clinic assistants, monitoring processes, procedures, and pet parent interactions

• Maintaining a clean and sanitary work environment by disinfecting surfaces and equipment between each pet

• Responsible for all aspects (outside of medical decisions) of the clinic they supervise, including recording accurate and detailed pet records and bio notes, reporting all incidents to the correct parties, and being timely in submitting any paperwork to their leadership team

• Sharing the responsibility of driving the van to and from clinics responsibly, loading and unloading the vans upon arrival and departure (Community Clinics)

• Knowledgeable on our services and products

• Proficient in making strong recommendations based on an understanding of canine and feline diseases to every pet every time based on pet's lifestyle

• Promotes a culture of safety in each clinic and lives our values while reinforcing our brand promise with pet parents, partners, and team members

• Ability to execute inventory processes, including maintaining accurate product counts, and understanding expiration dates for vaccines, medication, products, and diagnostic supplies

• Ability to direct the clinic flow by utilizing effective communication, organization, and time management skills

• Actively engages in weekly or biweekly 1-on-1s with office leadership for continued leadership development

• Provides customer service to pet parents by answering questions and assisting them through the clinic process

• Achieves goals as set by their manager including dollars per pet, pets per clinic, preferred product and microchips sold

• Establishes and maintains effective relationships with pet parents and partners

Requirements

To be successful in this role, you must have:

• A High School Diploma or equivalent required

• Valid driver's license

• Must be able to work weekends, varied weekdays, and times, occasional overnights

• Reliable transportation to and from work

• Present professional appearance and positive conduct

• Punctuality and dependability are highly valued

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (VIP Petcare Community Clinics)

• Some outdoor clinic work and activities may be necessary

• Must be able to work for prolonged periods of time in the field, including 12–14-hour days

Earnings

The estimated annual salary for this position is $$65,000 - $85,000.

About Us

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. We believe that all pet parents should be able to provide necessary care that enhances the lives of their pets. As a leading provider of pet healthcare services, we offer competitive salaries, comprehensive benefits, and opportunities for growth and development.

We Are Equal Opportunity Employer

PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, caste, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, physical or mental disability, age, marital status, or honorably discharged veteran or military status.

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