Senior Living Community Ambassador
3 weeks ago
We are seeking a highly skilled and compassionate Lead Concierge to join our team at Experience Senior Living. As a key member of our community, you will be responsible for providing exceptional service to residents, families, guests, vendors, and staff.
Key Responsibilities:
- Welcoming new residents and families, introducing them to the community, and providing an overview of concierge services.
- Coordinating and facilitating services such as dry cleaning, grocery deliveries, reservations, beauty appointments, tickets, and transportation.
- Maintaining clear, proactive communication, answering and routing phone calls with professionalism and accuracy.
- Serving as the liaison between the culinary department and guests for meal reservations.
- Managing RSVP lists for community events and special meals.
Requirements:
- Two to five years' experience as a Concierge, Office Manager, or administrative customer service role.
- One to two years' experience managing a small team of direct reports.
- Experience working in a senior living community preferred.
- Ability to utilize technology effectively and efficiently.
- Excellent communication and interpersonal skills with a focus on customer service.
- Strong organizational skills and attention to detail.
Why Choose Us?
At Experience Senior Living, we are committed to creating a welcoming and nurturing community where our residents can thrive. If you are passionate about providing exceptional service and making a positive impact on the lives of seniors, we encourage you to apply for this exciting opportunity.
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