Collection Manager

4 weeks ago


Duluth, Minnesota, United States Hollis Cobb Associates Full time
Collection Manager Job Description

Hollis Cobb Associates, a leader in the Accounts Receivable Industry, is seeking an experienced Collection Manager to join our team in Duluth, GA.

We offer a great work environment, competitive benefits, and opportunities for career advancement. Our management staff is dedicated to maintaining a direct relationship with you and empowering you to work to your fullest potential.

The Collection Manager will manage and direct the daily activities of a team of collection agents, coaching them to meet and exceed their goals while ensuring compliance with all applicable policies, procedures, laws, and regulations.

The ideal candidate will have a competitive spirit, strong communication and negotiation skills, and the ability to provide excellent customer service.

Key Responsibilities:

  • Drive results through analytics to ensure the collection team is set up for success
  • Motivate the collection team through coaching and helping team members meet their recovery goals
  • Manage and coordinate the work flow of accounts to maximize team goals
  • Ensure collection staff operates in accordance with policies and procedures
  • Transition new hires from the training program to the team
  • Communicate with upper management on team progress
  • Analyze the team's work queue to identify proper staffing, progress, and areas of opportunity
  • Mentor new employees and implement industry changes
  • Recruit qualified collection staff and review monthly performance
  • Establish yourself as a resource for the team and the organization

Requirements:

  • High School diploma or equivalent
  • 2+ years of Collection Management experience in the medical accounts receivable market
  • Working knowledge of medical insurance processes and related terminology
  • Working knowledge of medical collections or major hospital billing and record systems
  • Working knowledge of FACS or other nationally recognized collection software
  • Strong knowledge of federal, state, and local laws, regulations, and rules concerning collections
  • Effective skills in communication, negotiation, decision making, good management, and problem solving
  • Ability to provide excellent customer service
  • Exceptional organizational skills and attention to detail
  • Intermediate to advanced computer skills using Microsoft Word, Excel, and PowerPoint software

Above average compensation package, great suite of benefits, and a matching 401(k) plan. Hollis Cobb Associates is an Equal Opportunity Employer.



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