Reception Operations Specialist
1 week ago
Salary: Dependent on Experience
Mike Keith Insurance is in search of a dedicated individual to enhance our reception and front office functions. The successful candidate will embody professionalism and possess a goal-oriented mindset, complemented by outstanding interpersonal and communication abilities.
Key Responsibilities:
- Manage incoming phone calls, directing them to the appropriate personnel or assisting clients directly.
- Welcome visitors and address various administrative requests.
- Handle client inquiries, documenting communications, issues, and resolutions effectively.
- Resolve client concerns promptly to maintain uninterrupted service and coverage.
- Support front desk operations, including mail processing and data entry tasks.
- Provide additional operational assistance as required.
Qualifications:
- Ability to prioritize tasks efficiently in a dynamic environment with a focus on detail.
- Intermediate to advanced proficiency in Microsoft Office, particularly Excel and Word.
- A proactive team player with a commitment to continuous learning and personal development.
- Exceptional verbal and written communication skills.
- Capability to de-escalate challenging client interactions and drive them toward resolution.
- Strong problem-solving skills with a proven ability to address challenges effectively.
- Excellent interpersonal skills, adept at engaging with diverse personalities.
- Ability to work independently with minimal supervision.
- Competence in applying objective decision-making independently.
- Effective organizational skills to manage time and meet deadlines.
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Reception Operations Specialist
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Warrensburg, Missouri, United States Mike Keith Insurance Full timeJob OverviewSalary: Dependent on ExperienceMike Keith Insurance is in search of a dedicated individual to enhance our reception and front office functions. The ideal candidate will be a professional, goal-driven team member with outstanding interpersonal and communication abilities.Key Responsibilities:Manage incoming phone calls, directing them to the...
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Warrensburg, Missouri, United States Mike Keith Insurance Full timeJob OverviewSalary: Dependent on ExperienceMike Keith Insurance is looking for a dedicated individual to enhance our reception and front office functions. The successful candidate will be a professional, goal-oriented team member with outstanding interpersonal and communication abilities. Responsibilities will include welcoming visitors, managing incoming...
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