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Full-Time Lead Front Desk Coordinator

2 months ago

Phillipsburg, New Jersey, United States St. Luke's Hospital Full time
Job Summary

St. Luke's Hospital is seeking a highly skilled and experienced Lead Front Desk Coordinator to join our team. As a key member of our front office staff, you will be responsible for overseeing the administrative functions of our facility and providing guidance and support to our front desk staff.

Key Responsibilities
  • Provide supervision and guidance to front desk staff, including developing and coordinating administrative activities.
  • Oversee all required clerical functions, provide feedback and improvement suggestions in the clinics' workflow and efficiency.
  • Assist the Front Desk Manager in staffing, maintaining, and overseeing all secretarial personnel.
  • Help in the training of new hires and any additional training requests from current Front Desk Coordinators.
  • Assist, on an as directed basis, the Front Desk Manager in maintaining and completing all Epic registration, account, and claim edit work queues.
  • Act as a point person or contact for Front Desk Coordinators to contact regarding questions and problems.
  • May assist the Front Desk Manager in periodic site visits.
  • Dispense information and answers questions regarding the facility and its services.
Requirements
  • High School diploma or equivalent required.
  • Bachelor's Degree in Business or other health-related field preferred.
  • A minimum of five years' experience as a Medical Receptionist in the healthcare field.
  • Previous Rehabilitation experience preferred.
  • Excellent customer service and interpersonal skills required (office setting preferred).
  • General computer experience with data entry required.
  • Insurance background preferred.
  • Knowledge of medical terminology required.
  • Previous experience with Epic is a plus.
What We Offer

St. Luke's Hospital is an Equal Opportunity Employer and offers a competitive salary and benefits package to our employees.