Director of Quality Assurance
1 week ago
At Kelberman Center Inc, we are seeking a highly skilled and experienced Director of Quality Assurance to join our team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of quality and compliance across all our programs and services.
Key Responsibilities:- Develop and implement the Quality Management Plan, ensuring alignment with regulatory requirements and organizational goals.
- Collaborate with programs to establish, measure, and analyze quality metrics, identifying areas for improvement and implementing corrective actions.
- Work closely with leadership to develop and monitor metrics, evaluate trending, and assess benchmarks, ensuring that all outcomes align with organizational initiatives and goals.
- Conduct quality reviews, utilizing Kelberman's standardized Quality Review Tool, and ensure satisfactory completion of the quality work plan.
- Maintain thorough knowledge and understanding of all applicable OPWDD, OCFS, SED, and DOH regulations, ensuring compliance across all service and program areas.
- Facilitate communication across Kelberman programs and departments, develop and optimize operational efficiencies, advance training and learning initiatives, and monitor quality measures.
- Provide recommendations for training initiatives for programs and staff based on quality review data and trending.
- Implement annual satisfaction surveys for service participants and families, summarizing and presenting results to leadership, monitoring data and trending, and developing/implementing quality improvement plans as needed.
- Oversee the annual maintenance of Kelberman's library of policies and standard operating procedures (SOPs).
- Ensure compliance with all pertinent government and agency regulations and operating standards, including maintaining all required documentation and applicable databases.
- Bachelor's degree in a related field preferred, but not required.
- At least 3 years of relevant experience in Quality Assurance, Risk, or a Compliance role preferred.
- Knowledge of OPWDD, OCFS, SED, or DOH programs required.
- Travel and transport are required; must have a valid NYS Driver's License and reliable transportation.
- This position has regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under OPWDD.
- Job-related tasks may involve exposure to blood, body fluids, tissue, or spills or splashes from these substances.
- The employee frequently is required to stand, walk, and sit; must be able to remain in a stationary position for extended periods.
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