Customer Service Liaison
4 days ago
Customer Service Representative
OverviewLee's Air Conditioning, Co. is seeking a Customer Service Representative to support the daily operations of our office.
Key Responsibilities- Field inbound communications - Answer phone calls and respond to emails/text messages.
- Data entry - Collect and enter customer information.
- Arranging appointments - Schedule customers' appointments.
- Updating Call Logs - Track and update call logs in software programs.
- Organize internal resources - Maintain processes to keep files easily accessible.
- Liaise with visitors - Act as point person for office guests.
- Maintain clear and concise communications - with department managers, employees, and company customers.
- Previous experience handling office responsibilities and experience in customer service.
- Strong organizational, communication, and time-management skills.
- Ability to work in a fast-paced environment.
- Positive, high-energy attitude.
- High attention to detail with the ability to complete tasks and follow through.
- Excellent written and verbal communication skills.
- Self-directed and able to work without supervision.
- Knowledge in Microsoft Office (Outlook, Excel, and Word).
We offer health insurance, 401k, bonus program, paid holidays, and vacation days.
Estimated salary: $40,000 - $60,000 per year.
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