Customer Service Liaison

4 days ago


Lafayette, Louisiana, United States Lee's Air Conditioning Full time
Job Title

Customer Service Representative

Overview

Lee's Air Conditioning, Co. is seeking a Customer Service Representative to support the daily operations of our office.

Key Responsibilities
  • Field inbound communications - Answer phone calls and respond to emails/text messages.
  • Data entry - Collect and enter customer information.
  • Arranging appointments - Schedule customers' appointments.
  • Updating Call Logs - Track and update call logs in software programs.
  • Organize internal resources - Maintain processes to keep files easily accessible.
  • Liaise with visitors - Act as point person for office guests.
  • Maintain clear and concise communications - with department managers, employees, and company customers.
Requirements
  • Previous experience handling office responsibilities and experience in customer service.
  • Strong organizational, communication, and time-management skills.
  • Ability to work in a fast-paced environment.
  • Positive, high-energy attitude.
  • High attention to detail with the ability to complete tasks and follow through.
  • Excellent written and verbal communication skills.
  • Self-directed and able to work without supervision.
  • Knowledge in Microsoft Office (Outlook, Excel, and Word).
Benefits

We offer health insurance, 401k, bonus program, paid holidays, and vacation days.

Estimated salary: $40,000 - $60,000 per year.



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