Field Service Delivery Lead

3 weeks ago


Austin, Texas, United States Apptronik Full time
Job Summary

We are seeking an experienced Field Service Delivery Lead to join our team at Apptronik. As a key member of our operations team, you will be responsible for ensuring the high uptime of our robotic systems.

The successful candidate will have a proven track record of managing complex electro-mechanical systems and leading a team of field service engineers. If you have experience in troubleshooting, maintenance, and repairs, we encourage you to apply.

Key Responsibilities:

  • Perform and direct all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management.
  • Report daily status of robots and connected equipment.
  • Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQs, training plans, and other materials needed to maximize system uptime.
  • Create status reports, dashboards, Pareto charts, and other analyses to show key metrics.
  • Oversee system performance, issue resolution, and suggestions for improvement.
  • Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities.

Requirements:

  • Bachelor's degree in a technical discipline (engineering, robotics, computer science, etc.).
  • Proven experience (5+ years) in servicing and maintaining complex electro-mechanical systems (robotics and automation a plus).
  • Proven experience (3+ years) managing a field service team.
  • Experience with command line interface on PC systems.
  • Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS.

Estimated Salary Range: $140,000 - $200,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including a highly motivating equity incentive package, flexible work hours policy, professional development opportunities, generous Paid Time Off (PTO), 401k plan, and on-site workspace with WFH based on company policy.



  • Austin, Texas, United States Advantest America Full time

    About the Role:We are seeking an experienced professional to lead our Field Service IT operations worldwide. The ideal candidate will have a strong background in IT and experience working with Field Service applications such as Oracle EBS Modules (TeleService, Service Contracts, Field Service, Depot Repair, Install Base).Responsibilities include providing...


  • Austin, Texas, United States Field Force Merchandising Full time

    Team Lead OpportunityField Force Supervisor needed to lead reset and remodel teams in retail stores. Must have at least 1 year of experience with retail store remodels, retail installations, and merchandising, light construction, and team management. Ability to read and interpret blueprints and Plan-O-Grams is essential.


  • Austin, Texas, United States Private Health Management Full time

    Remote Job Opportunity: Service Delivery Platform ManagerWe are looking for an experienced Service Delivery Platform Manager to join our team at Private Health Management. This role involves managing and optimizing PHMCare, the system at the heart of our service delivery functions.About Private Health Management:We are a leading healthcare navigation firm...


  • Austin, Texas, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    Job OverviewWe are seeking a skilled Field Service Professional to join our service delivery team at American Repair Maintenance LLC. As a commercial maintenance technician, you will be responsible for delivering exceptional service to our clients in the Austin, TX area.Key Responsibilities:Utilize your 5+ years of commercial maintenance experience to...


  • Austin, Texas, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    Job OverviewAmerican Repair Maintenance LLC is seeking a highly skilled Commercial Field Service Technician to join our team. As a key member of our service delivery team, you will be responsible for delivering exceptional service to our clients across various trades, including plumbing, electrical, drywalling, carpentry, and flooring. With 5+ years of...


  • Austin, Texas, United States MVI Field Services Full time

    About the Role:The Field Compliance Inspector is an exciting opportunity to join MVI Field Services as a critical member of our inspection team. As a key contributor, you will be responsible for ensuring the highest level of quality and compliance in our services. If you are a detail-oriented individual with excellent communication skills and a passion for...

  • Field Technical Lead

    3 weeks ago


    Austin, Texas, United States Willbanks, Inc Full time

    Field Technical LeadWe are seeking a Field Technical Lead to oversee the installation, repair, and maintenance of boilers for our customers. This role requires excellent leadership and technical skills, with a focus on ensuring high-quality work and customer satisfaction.Key responsibilities include:Ensuring installations and repairs are completed in a...

  • Field Service Engineer

    17 hours ago


    Austin, Texas, United States Canon U.S.A., Inc. Full time

    About the Role">At Canon U.S.A., Inc., we are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service standards are met. You will work with our customers to identify and resolve technical issues related to...


  • Austin, Texas, United States RemX Full time

    RemX is a leading provider of field service solutions across multiple industries, including technology, engineering, pharma, and higher education.We are seeking an experienced Field Service Professional to join our team and provide exceptional service to our customers.The successful candidate will be responsible for traveling to customer sites, performing...


  • Austin, Texas, United States Act Fast Delivery Full time

    About the JobAct Fast Delivery is hiring experienced Freight Delivery Operators to join our team! As a key player in our logistics operation, you will be responsible for transporting medical packages across the country.Key Responsibilities:Deliver medical packages to hospitals, clinics, and pharmaciesUtilize a smartphone for navigation and trackingMaintain...


  • Austin, Texas, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    About the RoleWe're seeking a dedicated and hardworking Field Service Technician to join our team at American Repair Maintenance LLC. As a key member of our service delivery team, you'll play a vital role in ensuring our customers receive the highest standard of commercial maintenance services.In this role, you'll have the opportunity to work closely with...


  • Austin, Texas, United States Oracle Full time

    Job SummaryIn this exciting role as a NetSuite Field Service Management Consultant, you will have the opportunity to work closely with customers to implement Oracle's cutting-edge field service management solutions. With your expertise in field service management and NetSuite software, you will help customers optimize their operations, improve customer...


  • Austin, Texas, United States Advantest America Full time

    Key Responsibilities:The Field Service Business IT Lead will be responsible for:Managing IT services to meet required service level agreementsProviding support to Field Service operations worldwide for Field Service SystemsWorking closely with the development team, support team, and external providersAnalyzing, designing, and troubleshooting system...


  • Austin, Texas, United States Worldwide Flight Services, Inc. Full time

    Ramp Services Team Lead - Join our Winning Team! At Worldwide Flight Services, Inc., we are committed to delivering exceptional service to our customers and partners. As an Airline Ramp Lead Part Time, you will play a key role in achieving this goal by leading our ramp operations team.Key Responsibilities:To manage and coordinate ramp operations, ensuring...


  • Austin, Texas, United States Field Force Merchandising Full time

    About the RoleThis is an exciting opportunity to join our dynamic team as a Retail Merchandising Team Lead. You will be responsible for supervising reset/remodel teams, managing projects from start to finish, and ensuring that all tasks are completed to the highest standard.RequirementsAt least 1 year of experience in retail store remodels, retail...


  • Austin, Texas, United States HomePro Full time

    Job DescriptionWe are seeking a Lead Electrical Field Coordinator to join our team. As a key member of our electrical services team, you will be responsible for leading electrical projects from inception to completion, ensuring they meet client expectations, budget, and timelines.About the RoleThis is a full-time position with a competitive salary of $80,000...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Technical ServiceNow Expert: Field Service Transformation\About Us:\At ServiceNow, we're on a mission to make the world work better for everyone. Founded in 2004 by visionary engineer Fred Luddy, our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to...


  • Austin, Texas, United States ApTask Full time

    About Client:The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare,...


  • Austin, Texas, United States Worldwide Flight Services, Inc. Full time

    Join our team at Worldwide Flight Services, Inc. and contribute to the success of our company! As an Airline Ramp Lead Part Time, you will play a critical role in ensuring the smooth operation of our ramp services.Job Summary:We are seeking a highly motivated and experienced professional to lead our ramp operations team. The successful candidate will be...


  • Austin, Texas, United States Act Fast Delivery Full time

    Job Title: Medical Courier DriverJob Summary:We are seeking experienced Medical Courier Drivers to join our team at Act Fast Delivery. As a leading national company, we promote from within and offer opportunities for growth.This is an independent contractor position requiring the use of your own vehicle (car, SUV, CRV, van, pick-up truck) and a...