Front of House Ambassador

1 week ago


Lawrence, Massachusetts, United States Sals 34 Park LLC Full time

Sals 34 Park LLC is seeking a highly skilled Front of House Ambassador to join their team in Andover.

The estimated annual salary for this role is $50,000 - $60,000 based on industry standards and the location.

As a Front of House Ambassador, you will be responsible for providing exceptional customer service and ensuring that guests have a memorable dining experience at 34 Park.

Key Responsibilities:

  • Greeting Guests: Greet guests as they enter and show them to their table or waiting area, managing reservations and waitlists as necessary.
  • Menu Provision and Support: Provide guests with menus and answer any initial questions, ensuring a smooth and welcoming experience.
  • Reservation Management: Manage reservations efficiently, utilizing excellent communication skills to accommodate guest requests.
  • Customer Escorting: Escort customers to assigned dining or bar areas, ensuring a seamless transition.
  • Exceptional Customer Service: Provide top-notch customer service, addressing guest concerns and feedback in a professional manner.

Requirements:

  • Previous Experience: Previous work experience as a Host/Hostess or Waiter/Waitress is essential for success in this role.
  • Restaurant Etiquette: Understanding of restaurant etiquette and protocols is crucial for delivering exceptional customer experiences.
  • Communication Skills: Excellent communication skills, both in-person and via phone, are required for effective reservation management and guest interactions.
  • Organizational Skills: Strong organizational skills, with the ability to monitor the entire dining and bar area, are necessary for maintaining a high level of customer satisfaction.
  • Availability: Availability to work varied hours, including weekends, days, and nights, is essential for meeting business demands.


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