IT Support Specialist
4 weeks ago
Sconza Candy Co is seeking a skilled IT Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
Key Responsibilities:
- Evaluate equipment, components, and software for use in moderately complex information technology systems and solutions
- Develop design requirements and prototypes
- Configure and maintain network devices, server hardware, operating systems, and associated services
- Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
- Ensure security of network assets
- Design, develop, test, debug, install, implement, modify, and support new or existing applications software
- Work with users to analyze their requirements
- Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff
- Provide technical support of workstations and laptops and technical guidance for assigned customer base
- Facilitate user access to local and remote information technology resources
- Implement security policies and protocols of the department
- Assist with user account administration, file rights management and backup/recovery policies and procedures
- Assist in the development of appropriate technology solutions for information delivery and/or learning environments
Requirements:
- High school diploma or state issued equivalency plus five years of Information technology related experience OR a bachelor's degree in IT, Computer Science or relevant field plus one year of experience
- Working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Ability to explain technical information in understandable language to nontechnical staff members
Benefits:
Sconza Candy Co offers a competitive salary range of $26.00 to $38.00 per hour, based on years of experience, position responsibilities, and geographic location. We are an Equal Employment opportunity Employer and do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles, color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition, genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation, transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.
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