Resident Services Director
3 days ago
Fellowship Square Foundation is seeking a highly motivated and experienced Resident Services Director to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies that promote resident engagement, satisfaction, and well-being.
Key Responsibilities:- Collaborate with Service Coordinators, property management staff, and other stakeholders to develop annual resident programs and activities plans.
- Provide updates, summaries, and analysis to ensure plan goals are met or course of action is taken to improve outcomes.
- Develop and utilize resident engagement data and annual resident assessment information to establish Key Performance Indicators (KPIs) that help to identify trends, issues, and areas that require additional resources.
- Understand and monitor all aspects of the HUD Resident Service Coordinator grant, ensuring annual filing of the Standards for Success and the minimum hours of training for the Service Coordinators is achieved.
- Develop and monitor the annual Resident Services budget; assist property management and Service Coordinators in developing annual Resident Life budget at the properties; monitor and approve Service Coordinator expenses.
- Collaborate with the Fundraising Department to identify new funding opportunities; ensure the Resident Services team has adequate resources to fully execute annual program and service plans.
- Review and improve policies, procedures, and standards for the Resident Services team; collaborate with the Housing Specialist to improve effectiveness of the Service Coordinator and management staff in addressing resident issues; ensure alignment with all HUD and Fair Housing regulations.
- Collaborate with the Communications team to develop the annual resident communications plan; provide input and suggestions for marketing and promoting events and activities to increase resident engagement.
- Develop tools and strategies to gather input from residents, family members, volunteers, community partners, and others which help us to evaluate the success and impact of programs and services.
- Participate in annual event planning to showcase the impact of volunteers and community partners and the value they bring to Fellowship Square residents.
- Develop short and long-term goals that help to advance our mission, achieve strategic goals, and enhance the life of residents at all Fellowship Square properties.
- Collaborate with the Fundraising Department to maximize opportunities in fundraising, public relations, and advocacy.
- Bachelor's degree required; MBA or advanced degree preferred.
- Minimum seven years of work experience in a similar role at a senior community.
- Minimum four years of leadership and managerial experience.
- Strong working knowledge of all aspects of Microsoft Office Suite, including Excel.
- Experience with contact management software, such as Pangea.
- Knowledge of health and safety guidelines for senior living communities.
- Certification as a Healthcare Administrator or related field a plus.
- Experience in budget management and financial reporting.
- Fellowship Square Foundation is proud to provide a benefits package that is designed to support your physical, financial, and emotional well-being.
- We offer 100% employer-paid medical, dental, and vision coverage, 100% paid short-term disability, long-term disability, and life insurance.
- Paid Time Off, 403(b), 10 paid holidays, bereavement leave, parental leave, jury duty leave, professional development opportunities, and more.
- Salary range is $100,000 - $120,000 annually, commensurate with experience.
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