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Technical Program Manager
2 months ago
YD Talent Solutions is seeking a highly skilled Technical Program Manager to join our team. As a key member of our Global Infrastructure Services group, you will play a critical role in ensuring the success of our Automation & Reliability Engineering team.
Key Responsibilities- Observability Tools Stewardship: Collaborate with monitoring and observability tool owners to manage an observability tools stewardship program, addressing focus areas of documentation, provisioning, capabilities roadmap, utilization reporting, and stakeholder engagement.
- Automation Center of Excellence: Support the design and operation of an automation center of excellence that provides an intake and lifecycle process for incident response and operational automation initiatives.
- Reporting and Documentation: Collaborate with data analysts to develop effective reporting for your programs and consumers of your programs. Create and collaborate on program, product, and procedural documentation.
- Project Management: Participate in and lead program check-ins and stand-up discussions. Track and oversee work, manage deliverables, expectations, and roadblocks.
- Experience: 10 years of experience in project management, with a focus on IT operations and automation.
- Education: Bachelor's degree in a related field.
- Skills: Strong technical skills, with experience in cloud and traditional IT environments. Knowledge of operational practices, workflows, and support models for engineering teams. Understanding of incident management and monitoring workflows.
- Tools: Familiarity with tools such as AWS, New Relic, Datadog, Splunk, Solarwinds, Confluence, Jira, Slack, Smartsheets, Pagerduty, and ServiceNow.
- Location: Based on the East Coast, with a preference for Knoxville.
- Citizenship: US citizens and Greencard holders only.