Database Engineer

2 weeks ago

Tallahassee, Florida, United States Oracle Full time
Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Key Responsibilities:

  • Perform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfaces
  • Meet service level agreements for production support response and resolution
  • Experience with Oracle EBS Apps cloning, upgrades, implementation and maintenance (versions 11i,12.1,12.2)
  • Experience with Oracle EBS Apps installation, implementation (versions 11i,12.1,12.2)
  • Manage EBS instances on the Oracle Cloud Infrastructure
  • Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity and security
  • Ensure Data backup, recovery policies, Database Security and Production support
  • Implement and test disaster recovery plan
  • Follow documentation, software development methodology, version control and testing, and migration standards
  • Creation, update, resolution of Oracle service requests (SRs)
  • Ability to manage time across multiple, simultaneous projects
  • Must demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independently

Required Qualifications:

  • Analyze performance issues in the application, concurrent manager and database tiers of E-Business Suite installations
  • Install, patch, upgrade, migrate, configure, tune and maintain the Oracle E-business Suite 11i,12 (single tier & multi-Tiers) and Oracle databases (all versions)
  • Strong hands-on technical knowledge of ORACLE RAC architecture, Backup & recovery, database cloning, Grid installation and upgrade
  • Work on Data guard setups for both applications and databases
  • Fail-over capabilities testing of E-Business Suite and database
  • Strong experience in Parallel Concurrent Processing (PCP) Setups
  • Strong experience in Cluster setups for both applications and databases
  • Strong experience in DMZ setups to E-Business Suite
  • Integrating E-Business Suite with other environments such as (SOA, OSB, OBIEE, OTM, IPM...)
  • Experience in Advanced EBS Technologies, SSO, EBS Security, standard & Advanced Security (DB Vault, Data Masking,TDE... )

Education:

Bachelor's degree in a technical or related field Computer Science, Engineering or equivalent

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates

Oracle Benefits:

Oracle offers a comprehensive benefits package which includes the following:

  • Medical, dental, and vision insurance, including expert medical opinion
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match

Paid Time Off:

Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

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