Strategic Operations Manager
4 weeks ago
Coda Search│Staffing is seeking a seasoned professional to lead our customer service organization and drive strategic growth.
About the Role:
As Director of Strategic Operations, you will be responsible for developing and implementing a customer service strategy aligned with corporate goals. You will lead daily operations to meet or exceed performance metrics, using data to drive decisions that improve efficiency and customer satisfaction.
Key Responsibilities:
- Develop and implement a customer service strategy that aligns with corporate goals
- Lead daily operations to meet or exceed performance metrics
- Use data to drive decisions that improve efficiency and customer satisfaction
- Manage resources to ensure budget compliance and operational prudence
- Provide dynamic leadership, fostering team development and succession planning
- Enhance employee skills through coaching, feedback, and performance evaluations
- Foster collaborative relationships with union members and leaders
- Partner with internal business units to achieve organizational goals
- Prioritize customer satisfaction across all performance areas
- Participate in grievance processes and contract negotiations
Requirements:
- 10+ years of experience, with 3+ years in leadership managing large customer service operations
- Labor management experience required; utilities and/or energy industry experience is a plus
- Excellent communication, negotiation, and team-building skills
- Proven ability to handle escalations and customer concerns professionally
- Strong organizational and time management abilities
- Effective in presenting to both executives and frontline teams
- Bachelor's degree preferred
What We Offer:
Coda Search│Staffing offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.
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