E-Commerce Customer Experience Representative

2 weeks ago


Olive, United States Benjamin Moore Full time
About the Role

We are seeking a highly skilled and customer-focused E-Commerce Customer Experience Representative to join our team at Benjamin Moore. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service and support to our customers through various digital channels.

Key Responsibilities
  • Provide concierge-level customer service to customers interacting with Benjamin Moore through digital channels.
  • Act as the voice of Benjamin Moore, fostering a sense of commitment and responsibility to each customer.
  • Remain current on all platforms used to conduct digital sales and online customer interactions.
  • Provide information to end-users regarding orders, delivery, product availability, pricing, and promotions.
  • Serve as oversight for end-customer programs that involve a pick-up-in-store element.
  • Obtain and evaluate relevant information to handle inquiries and complaints, and either resolve customer issues or properly escalate.
Requirements
  • Minimum of 2-year customer contact center experience or consumer goods direct support preferred.
  • Service-oriented mindset and ability to make every guest feel valued.
  • Previous SAP and SAP Commerce/Hybris experience preferred.
  • Demonstrated ability to prioritize and perform multiple tasks.
  • Good organizational skills, detail-oriented, and self-starter.
  • Excellent verbal, written, and telephone communication skills.
  • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required.
  • Ability to work in a team environment.
  • Ability to work occasional overtime and weekend shifts required.


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