Customer Service Representative

3 weeks ago

Olive MT, United States Butterball Full time
Job Summary

As a Customer Service Representative at Butterball, you will play a vital role in ensuring customer satisfaction and retention throughout the entire customer order life cycle journey. You will serve as the primary point of contact for customer inquiries and safeguard customer-related information and sales orders.

Key Responsibilities
  • Process and confirm all sales orders and revisions accurately in SAP.
  • Assist with electronic data interchange (EDI) order flow, including Data Universal Numbering System (DUNS) manual entry, outside warehousing, and invoicing.
  • Respond promptly to customer email and phone inquiries on order status, delivery issues, product information, etc.
  • Support sales goals and assist regional sales managers and brokers to meet sales targets.
  • Support demand planners/supply chain with forecasting and order allocation processes.
  • Assist the credit department by researching and reviewing price discrepancies, deductions, and invoice issues.
  • Work closely with internal transportation and logistics teams and outside warehouse partners to resolve service issues.
  • Create customer returns, credits, and debits.
  • Order customized product sample packages for customers, sales, marketing, copackers, and special events.
  • Communicate daily with multiple departments to resolve everyday transactions.
  • Communicate customer service procedures and policies to meet alignment with company visions, goals, objectives, and procedures.
  • Communicate daily on shortages, delayed deliveries, pool changes, etc. to customers and sales teams.
  • Create and send proforma invoices and risk account payment reports.
  • Maintain price confidentiality and update pricing and special programs in SAP as needed.
  • Communicate with USDA to request and resolve export documentation issues.
  • Schedule export freight forwarders to ensure border and port deadlines are met.
  • Create and expedite documents for export orders, currency translation of invoices, and proforma invoice creation for prepayments.
Requirements
  • Associate degree in business or related field - or relevant work experience equivalent.
  • 3 years customer service background is required; preferably in a related manufacturing field.
Work Environment

Work is performed in a climate-controlled office environment with telephones, personal computers, and printers. Prolonged periods sitting at a desk and working on a computer. Keying/typing, hearing, field of vision, and talking/speaking. The noise level of the environment is usually moderate. Occasional lifting up to or about 15 pounds. May require standing less than or equal to 1/3 of the day. Occasional travel may be required.

Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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