Office Manager

3 weeks ago

Lansing, Michigan, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Key Leadership Role

We are seeking a highly skilled and experienced professional to fill a key leadership role within our organization. As the Office Manager, you will be responsible for overseeing the day-to-day operations of our office, ensuring that all tasks are completed efficiently and effectively.

Responsibilities
  • Manage office staff and ensure that all tasks are completed to a high standard
  • Manage accounts payable, accounts receivable, and cash management to ensure that our financial records are accurate and up-to-date
  • Maintain accurate records in QuickBooks and create financial reports to help inform business decisions
  • Complete accounts receivable and accounts payable activities, including invoicing and reconciliations
  • Prepare and maintain cash management reports to ensure that our financial resources are being used effectively
  • Coordinate and administer payroll and benefits to ensure that our employees are paid accurately and on time
  • Complete and document HR compliance to ensure that our organization is in compliance with all relevant laws and regulations
  • Oversee performance management and documentation to ensure that our employees are performing to the best of their ability
  • Develop the office division annual plan to ensure that our goals and objectives are aligned with the overall strategy of the organization
  • Document and manage the office division performance to ensure that we are meeting our targets and objectives
  • Monitor and maintain inventory, fixed assets, and business records to ensure that our assets are being used effectively
  • Maintain tax, insurance, and compliance requirements to ensure that our organization is in compliance with all relevant laws and regulations
  • Maintain vendors, resources, and subcontractors to ensure that we are getting the best value for our money
  • Coordinate and maintain company calendar and franchise communication to ensure that our employees are informed and up-to-date
Requirements
  • 5+ years of office, accounting, or customer service management experience
  • 3+ years of experience with QuickBooks Online (QBO)
  • 2+ years of experience with collection activities
  • Strong professional background of 2-3 years bookkeeping experience
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Excellent organizational skills and strong attention to detail
  • Experience in building a strong team with tangible leadership skills
  • Solid organization and planning capabilities, strong attention to detail
  • Demonstrated history of ability and growth in managing an office environment
  • Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
  • Very self-motivated and goal-oriented with ability to multi-task
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks
  • Ability to learn new software and proprietary software
  • Experience in customer service industry environment a plus
  • Ability to successfully complete a background check subject to applicable law
Working Hours

40 hours/week, flexible to work overtime when required

Generally 8:00 a.m. - 5:00 p.m., can vary as business demands

Pay Rate

Competitive salary based on experience

We are a non-smoking facility and an equal opportunity employer

Picture yourself here fulfilling your potential

At SERVPRO, you can make a positive difference in people's lives each and every day

We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service

With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy

We look forward to hearing from you

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise

SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever

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