IT Field Service Specialist
5 days ago
Company Overview
Danta Technologies is a leading provider of innovative solutions and services, committed to delivering exceptional results to our clients.
Salary
$60,000 - $80,000 per year, depending on experience.
Job Description
We are seeking an experienced IT Field Service Specialist to join our team in Pecos, TX. As a key member of our support team, you will be responsible for providing technical assistance to our field locations, ensuring seamless operations and high-quality service delivery.
Responsibilities
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
- Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays.
- Ensures consistent processes, procedures, and technologies are utilized across the enterprise environment.
- Understand and follow direction provided by the team leads and managers of different products and towers.
- Document recurring issues in the Knowledge Base.
- Document in detail case status and tasks/work completed with end-users in the ITSM system.
- Responsible for racking and stacking of physical devices.
- Installing new ethernet cabling (mass cabling requirements to be handled through a vendor).
- Basic Networking troubleshooting skills.
- Perform MACD (move, add, change, delete) activities for end-user LAN and voice devices.
- Connect to device console and sharing screen through Microsoft teams/Webex.
- Follow the critical incident process.
- Follow required safety protocols and complete regular trainings on safety and compliance.
Required Qualifications
- Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
- Mobile Device Management and Mobile Web Apps, iOS, etc.
- Active Directory Administration.
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
- Microsoft Office 365 support and advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
- General knowledge/troubleshooting for Macs.
- General knowledge/troubleshooting for Networking.
- General knowledge of Microsoft Intune.
- Printers.
- Video Conferencing system support.
- Understand and troubleshoot Azure MFA.
- Desktop imaging.
- Strong customer service skills.
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