IT Field Service Specialist

5 days ago


Clarksville, Ohio, United States Danta Technologies Full time

Company Overview

Danta Technologies is a leading provider of innovative solutions and services, committed to delivering exceptional results to our clients.

Salary

$60,000 - $80,000 per year, depending on experience.

Job Description

We are seeking an experienced IT Field Service Specialist to join our team in Pecos, TX. As a key member of our support team, you will be responsible for providing technical assistance to our field locations, ensuring seamless operations and high-quality service delivery.

Responsibilities

  • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
  • Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays.
  • Ensures consistent processes, procedures, and technologies are utilized across the enterprise environment.
  • Understand and follow direction provided by the team leads and managers of different products and towers.
  • Document recurring issues in the Knowledge Base.
  • Document in detail case status and tasks/work completed with end-users in the ITSM system.
  • Responsible for racking and stacking of physical devices.
  • Installing new ethernet cabling (mass cabling requirements to be handled through a vendor).
  • Basic Networking troubleshooting skills.
  • Perform MACD (move, add, change, delete) activities for end-user LAN and voice devices.
  • Connect to device console and sharing screen through Microsoft teams/Webex.
  • Follow the critical incident process.
  • Follow required safety protocols and complete regular trainings on safety and compliance.

Required Qualifications

  • Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
  • Mobile Device Management and Mobile Web Apps, iOS, etc.
  • Active Directory Administration.
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
  • Microsoft Office 365 support and advanced troubleshooting.
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
  • General knowledge/troubleshooting for Macs.
  • General knowledge/troubleshooting for Networking.
  • General knowledge of Microsoft Intune.
  • Printers.
  • Video Conferencing system support.
  • Understand and troubleshoot Azure MFA.
  • Desktop imaging.
  • Strong customer service skills.


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