Pecos Desktop Field Support Specialist
7 days ago
We are seeking a skilled Desktop Field Support Specialist to join our team at Resource Logistics. In this role, you will provide primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
Key Responsibilities- Provide daily support to field locations in the surrounding area, requiring extensive travel and some overnight stays.
- Ensure consistent processes, procedures, and technologies are utilized across the enterprise environment.
- Understand and follow direction provided by team leads and managers of different products and towers.
- Document recurring issues in the Knowledge Base.
- Document case status and tasks/work completed with end users in the IT Service Management system.
- Rack and stack physical devices.
- Install new ethernet cabling (Mass cabling requirements handled through a vendor).
- Perform basic networking troubleshooting skills.
- Primary desktop support experience for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
- Ability to travel extensively and stay overnight on occasion.
- Excellent communication and documentation skills.
- Familiarity with Knowledge Base and IT Service Management systems.
This position requires frequent travel and may involve working in a fast-paced environment. The ideal candidate will be able to work independently and as part of a team.
Salary InformationThe estimated salary for this position is $22/hour on a W2 basis, with no benefits. This is a competitive rate considering the location in Pecos, TX 79772.
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