IT Field Service Technician

6 days ago


Clarksville, Ohio, United States Danta Technologies Full time

Job Title: IT Field Service Technician - Enterprise Support

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Company Overview: At Danta Technologies, we are committed to providing top-notch support services to our clients. Our team of experts is dedicated to ensuring that our customers receive the best possible experience.

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Salary: $80,000 - $110,000 per year, depending on experience

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About the Job:

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We are seeking a highly skilled and experienced IT Field Service Technician to join our enterprise support team. As a key member of our team, you will be responsible for providing technical support to our clients across various locations in Pecos, TX 79772 and surrounding areas. This role requires extensive travel and some overnight stays.

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Responsibilities:

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  • Provide primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.">
  • Responsible for daily support to field locations, requiring extensive travel and some overnight stays.">
  • Ensure consistent processes, procedures, and technologies are utilized across the enterprise environment.">
  • Document recurring issues in the Knowledge Base.">
  • Document case status and tasks/work completed with end users in the ITSM system.">
  • Perform MACD (move, add, change, delete) activities for end-user LAN and voice devices.">
  • Connect to device console and share screen through Microsoft Teams/Webex.">
  • Follow the critical incident process.">
  • Follow required safety protocols and complete regular trainings on safety and compliance.">
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Required Skills and Qualifications:

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  • Demonstrated background in one or more IT field technologies, with 5 years combined experience and proficiency in supporting technologies such as Mobile Device Management and Mobile Web Apps, iOS, Active Directory Administration, Windows 10 Operating System advanced troubleshooting, Microsoft Office 365 support, Hardware troubleshooting, General knowledge/troubleshooting for Macs, Networking, Microsoft Intune, Printers, Video Conferencing system support, Azure MFA, Desktop imaging, and Strong customer service skills.">
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Benefits:

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We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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About Danta Technologies:

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Danta Technologies is a leading provider of IT support services, dedicated to delivering exceptional results to our clients. Our team of experts is passionate about what we do and strive to exceed expectations in every aspect of our work.



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